Everything you need to know about shopping with Nettlecrofts — from orders and shipping to returns, payments, and caring for your jewelry. Can't find what you're looking for? Our team is always happy to help.
Orders & Shipping
Most orders are processed within 1–2 business days and delivered within 4–7 business days, depending on your location. Estimated delivery timelines are also shown at checkout before you place your order.
Yes. Once your order is dispatched, you'll receive tracking details by email so you can follow its journey to your doorstep.
We currently ship across India, with select international destinations available at checkout. If your country isn't listed, reach out to us and we'll do our best to help.
If your order hasn't been dispatched yet, contact us as soon as possible with your order details and we'll try our best to update the address before it ships.
Returns & Exchanges
We accept returns on unworn, undamaged items in their original packaging within the return window stated on our Policies page. Please reach out to our support team to begin a return.
To exchange a piece for a different size or design, contact us with your order number and we'll guide you through the process.
Once your returned item is received and inspected, refunds are typically processed back to your original payment method within 5–7 business days.
Payments
We accept UPI, all major debit and credit cards, net banking, and popular wallets through our secure checkout, powered by Razorpay.
Yes. All payments are processed through Razorpay's secure, encrypted checkout. Nettlecrofts never stores your card or banking information.
Yes, a confirmation email with your order details is sent immediately after a successful payment, and can be used as your invoice.
Product Care & Authenticity
Store pieces in a dry place away from direct sunlight, avoid contact with perfume and water, and gently wipe with a soft cloth after each wear to keep them looking their best.
Every piece is quality checked before it leaves our studio, so you can shop with confidence knowing you're receiving an authentic Nettlecrofts design.
Select pieces come with a limited warranty against manufacturing defects. Reach out to our support team with your order number for details specific to your purchase.