Nettlecrofts is committed to maintaining a transparent, secure and refined shopping experience. The policies below outline our practices regarding customer privacy, shipping procedures and returns.
Nettlecrofts respects your privacy and is committed to protecting your personal information. Any details provided during purchases, inquiries or newsletter subscriptions are used solely to improve your experience with our brand.
Personal information such as your name, email address, shipping details and payment information will never be sold or shared with unauthorized third parties. Secure technologies are used to protect customer data and transactions.
By using our website, you consent to the collection and use of information in accordance with this policy.
We accept return requests for eligible products within 7 days of delivery. Items must remain unused, undamaged and in their original packaging to qualify for returns or exchanges.
Refunds are processed after returned products are inspected and approved. Original shipping charges are non-refundable. Certain limited-edition or personalized products may not be eligible for return.
To request a return, customers may contact our support team through the contact information provided on the Contact page.
Nettlecrofts offers secure and carefully packaged shipping for all orders. Processing times may vary depending on product availability and order volume.
Estimated delivery timelines are provided during checkout and may vary by destination. Once an order has been dispatched, tracking details will be shared with the customer whenever available.
Nettlecrofts is not responsible for delays caused by customs procedures, courier disruptions or external circumstances beyond our control.